I’ve been a big fan of fitbit. I had a One and later upgraded to the Force. I’ve put up with fairly lame software and fairly fragile hardware because I got something out of it. However, fitbit’s recent decision to not implement health kit for iOS will end up costing them future sales. Mine to name just one.
Fitbit’s decision was posted here. Elsewhere they basically said they didn’t want to implement something that was only of value to iOS users. I get that companies have limited resources and need to prioritize their efforts, but in this case turning away from iOS users is probably a mistake. I chose to remain with iOS, in part, because of new features like health kit and home kit that will integrate across products. Fitbit’s decision to remain a private information silo is shortsighted and limits their product’s usefulness to me. Enough so that when it is time for me to upgrade, fitbit won’t be on the radar.
Of course, there are other factors. My first fitbit force wouldn’t sync. The replacement worked properly until this week when it decided not to sync. The strap likes to pop open on its own with only the slightest brush against something.
We’ve directly bought five fitbits over the years for ourselves and as gifts and probably been responsible for several other sales. The newly announced Surge looks interesting but if it doesn’t fully support the environment I use then I don’t see the point.